Oct 4 2023 while moving a 24ft box trailer from VT to FL, had a tire separation and my brake controller was working intermittently. So I stayed overnight in Chambersburg. Through a Google search I called the first shop that opened at 7AM, they referred me to Brechbill Trailer. I just drove over and waited for them to open. The Service Mgr pulled in after us and before entering the building approach me to find out how he could help. I explained I needed 4 new tires and have my controller checked out. He said no problem and had to go in and meet with his team, please give him 15 min. Well it was a short 15 min and the bay doors opened and a technician came out and pulled the trailer in. 1 hour later, with new Tires, controller and 7 pin connector I was on the road. All testing was explained during the process and I never felt like I was in the wrong place.. if you are within 50 miles, make the drive. It will be well worth the trip.
I have bought 2 trailers and parts for other trailers. First trailer purchase was great, therefore I went back. The last trailer I purchase had one of these couplers and it is so much easier and secure to use and know it’s secured. So I am replacing the one on my old equipment trailer with this Wallace Forge. In a time where many other businesses seem to use the excuse of “Covid” to give a horrible customer experience. It’s refreshing to see a company doing the opposite. Selection of trailers, service and support have always been great, every time. I live several states away and have lots of other choices between here and there. Will continue to use Brechbill Trailers in the future.
Built very heavy duty